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Supermarket CX Improvement

Supermarket CX Improvement

CX is the New Super The retail supermarket industry is fiercely competitive. With the homogeneity of products (and services), customer experience is a key differentiating factor. A pleasant and superior shopping experience can help build a loyal customer base. With...
How can Hyper-Localisation Increase Retail Sales

How can Hyper-Localisation Increase Retail Sales

We have seen how politicians use slightly altered speeches and narratives depending upon whom they are addressing. For national audiences, they cover issues of national importance. At state levels, it is more about issues concerning the state in question. The same...
Mitigating Business Risks in Retail

Mitigating Business Risks in Retail

Spotting the Swirls Sailing the stream of retail is canopying between opportunities on the surface and risks as the current of that stream. If the bad swirls are not spotted in advance, it can turn things undesirable. While big brands grapple with issues like lapses...