Employees form the most important constituent of an organization. Without people there can be no activities in a business. Even to run a computer or start a machine or manage a server, a business needs people. Conventionally, HR was considered as a part of...
Today’s business environment is marked by fierce competition, advanced digital technologies, changing demographics and complex market segments, to name a few. In order to survive and grow in this environment, business enterprises cannot afford to be content with the...
According to International Organization for Standardization (ISO), a process is a set of interrelated or interacting activities that use inputs to deliver an intended result. These inputs and outputs may be tangible (materials, components or equipment etc) or...
In today’s business environment, growth is the best way to survive. Growth cannot be measured if there are no parameters to define it. The basic determinants of growth revolve around the same factors ( sales, revenue, markets, customers etc. ) irrespective of the size...
According to IMF World Economic Outlook (Oct 2016), India is the fourth fastest growing country with its GDP projected to accelerate at 7.6% (2016) (1) and pegged at an estimated value of INR 121.65 lakh crores (2). The quickly evolving retail industry in India...
What Is Mystery Shopping? People are most honest when they know they are not being observed or tested. Mystery shopping is a method of experiencing customers’ experience from customers’ perspective. In mystery shopping, this experience is staged but without the...
