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    E-commerce sales have skyrocketed throughout the world, driven by strong consumer demand. However, a lot of these e-commerce businesses are finding it challenging to cope up with the product data volumes, ensuring accuracy of their product data, delivering good customer service and executing reverse logistics including after-sales customer service and order completion during peak time.

    There are many budding e-commerce support service companies that provide outsourcing services such as customer service management, order processing and fulfilment, product information management, e-commerce product photo editing etc.

    Investing in such partnerships with outsourcing companies will help your eCommerce company to improve your e-commerce efficiency and speed up the time-to-market of products while increasing your customer reach across worldwide markets.

    Let’s discuss a few of the popular outsourcing functions provided by these companies –

    Customer Service –

    Customers can require assistance any time of the day and often, they don’t have the time to wait. If you outsource eCommerce customer service to a call centre, you would be able to provide professional complaint redressal around the clock.

    Order Processing –

    Order processing is a labour intensive function and the labour costs in countries such as USA, Canada, UK, Dubai, Australia, etc are very high. Thus many Western companies prefer to outsource order processing services to India.

    Web Development –

    Having a website or an e-store is essential in an e-commerce business. Having your own professional website is an added advantage and getting this function outsourced can help you get a bug-free and updated website without investing a lot of your time into it.

    These are a few of the popular services outsourced by e-commerce companies. There are many companies that provide such services and are experts in the industry. Let’s have a look at a few of the e-commerce BPO companies in India –

    1) Invensis Technologies is a leading IT services BPO that offers holistic and good quality order processing and order management services to clients. They have a skilled taskforce that can undertake a variety of orders even within short deadlines and complete them successfully based on your customisations.

    2) Your Retail Coach (YRC) specializes in Retail & e-commerce outsourcing. They offer services like Customer support, bookkeeping and accountancy services, data entry services, support to enter the Indian market and end-to-end eCommerce project management services.

    3) Hidden Brains Infotech is an Enterprise Software and IT Consulting Company that is experienced in providing complete end-to-end IT services for web, mobile as well as cloud platforms. They have deep industry expertise and they are constantly experimenting with unparalleled technology innovation such as Cloud, Chatbot, Artificial Intelligence etc.

    4) Promatics Technologies since its establishment has been committed to offering services that are of exceptionally high quality and customised as per the needs of the ever-changing and evolving digital landscape. Promatics offers services like designing and development of web and mobile applications that are essential for today’s businesses. These functions can enhance your business productivity and capability, reduce customer acquisition lead times, fasten top-line growth, help build a bigger brand and ultimately overcome competition.

    5) Xtreem Solution develops web and mobile software that is custom made as per the industry requirement and budget. They do this by application of their thorough know-how of advanced technologies and help in augmenting the growth of startups –big and small, and even established businesses. Their team is equipped with the latest technology trends such as Artificial Intelligence, IoT, Big Data, AR and VR. They have been known for infusing each project with their expertise and passion for excellence.

    6) Exaalgia is a certified web design and digital marketing company, offering functions such as search engine marketing (SEO and PPC). The company was established with a vision to boost the visibility of ne websites over several digital channels. Their USP is a constant support to their clients and delivering quick results, which has helped them to be one of the leading SEO agency in America. They have achieved this by constantly staying up-to-date with trending technologies in marketing and have goodwill that is backed by over 300 5-star real customer reviews.

    7) Business Process Xperts (BPX) is a good choice for businesses on the lookout for outsourcing their customer service functions. Their call centre outsourcing and contact centre management solutions can help clients cut down on costs by up to 50% while transforming their business processes to meet excellent standards. Customer service can help the business get a competitive edge and increase the organisation’s overall efficiency based on customer feedback. The services offered are the outbound centre, inbound services, telemarketing, technical support, CCTV monitoring services, business processes management, email support, chat support, etc.

    8) Outsource Services India is a financial service BPO firm which offers smooth, reliable and reasonable services from expert bookkeepers. They help keep your books updated in real-time and are well versed with software such as QuickBooks, MYOB, IRIS, Sage Line 50, Quicken, Peachtree, Lacerte and any other software given by the client. Their services are apt for small and medium businesses, non-profit organisations, established businesses and also, individuals that need help with accountancy. Their services include small business accounting, bank reconciliation services, bookkeeping, accounts receivable and payable, business and personal accounts, credit card reconciliation, custom reports, payroll reconciliation and more.

    9) Data Entry Outsourced is a consultancy and BPO firm that specialises in data entry and all allied services. They can provide custom services based on the industry requirement and help you cut down on costs. Some of the top data entry services provided by DEO are invoice data entry, image data entry, CRM data entry, Ebook data entry, Directory services, Document management, Real estate appraisal data entry, database development and data migration, geotagging services, claims data entry, QuickBooks data entry, survey data entry, ERP data entry etc.

    10) Cogneesol is a logistics outsourcing service company in India which can tailor-make an integrated logistics solution based on your company’s requirements. They help in providing efficient documentation while lowering the costs of logistics and reducing inventory. They have a team of industry experts who have in-depth knowledge to manage shipping and logistics vertical.

    If you are planning to enter the retail or e-commerce space, then outsourcing can help you focus on your core activities and manage business efficiency. Your Retail Coach can guide you on your journey with end-to-end support. Reach out to the consultants at YRC to kickstart your business.

     

     

     

    PROCESS AUTOMATION

    The idea of having Ecommerce Consultants on-board from the beginning itself points towards reducing the involvement of the promoters in daily operations. Ecommerce Businesses willing to be a brand reaping profits & sustaining the competition must ensure that most of their processes should be automated. The more the manual intervention, the more would be the errors.

    In Ecommerce business, you get only 1 chance to impress the customer & if you mess up there, you lose the customer for long.

    Process automation in respect to all the activities pertaining to customers from order receiving to order fulfilment is a must for a seamless experience for the customers.

    Task Management is another grey area where most deadlines fail as 90% of the tasks are assigned manually & are forgotten, unheard, misunderstood or mistaken.

    YRC Team of Ecommerce Management Consultants helps to make maximum of the processes system-driven to ensure minimalistic manual intervention.

    VIDEOGRAPHY & PHOTOGRAPHY

    No matter how good your product is, the customer would know only if it looks good.

    Photography includes the following steps:

    • Cataloguing your products
    • Cataloguing your images
    • Backup your images (A few cloud storage solutions include Dropbox, Google Drive, Bitcasa, Apple’s Cloud Storage etc.)
    • Choose the right camera & lens (You may also outsource the photography to a third party agency)

    DIGITAL MARKETING

    Digital Marketing includes SEO & SMM. SEO i.e. Search Engine Optimization includes activities like back-linking, meta tags, blog-writing etc. to ensure your website ranks on the 1st page on Google Search.

    Next comes SMM i.e. “Social Media Marketing” which as the name suggests including promoting your products on all the social media sites, email marketing, influencer marketing & several other BTL activities.

    These activities are going to be recurring & would decide the traffic on the website, the conversions, whether the right target market is tapped, the likes, the views, the orders, the reviews & much more. YRCs Ecommerce Consultants create a budget for digital marketing right from pre-launch to launch & for each month thereafter.

    Building digital marketing strategies in coordination with the agency, selecting them to signing them off would be the role of YRC.

    This ensures seamless coordination, detailed interactions & desired execution as it is always advisable to work with a single agency than multiple of them.

    IT INTEGRATION

    Selection of the right software for smooth functioning of back-end operations right from production to webstore display would be suggested and integrated by YRC Team.

    YRC’s Team defines SOPs of Product Movement, maps it with the locations & people. They then create a blueprint of all the features required in the software & help in shortlisting & selection.

    IT Integration involves connecting your offline inventories with real-time online webstore so when a sale occurs, inventories get deducted real time across offline as well as online platforms.

    This helps in accurate inventory management, maintaining the MOQs, re-order levels & achieving the optimum inventory levels.

    Some popular software include unicommerce, viniculum for your front-end website management & Genisys for your entire back-end Purchase, Production, Accounting, Invoicing etc. management.

    WAREHOUSE & LOGISTICS PLANNING

    • How many cities or countries you wish to sell in?
    • Where should your Warehouse be located?
    • Should you have one warehouse in each country or city?
    • Should you be having your own delivery team in your base city?
    • Would the 3rd party vendors be reliable? What happens when they lose or misplace your product during delivery?
    • How should I manage the logistics if my goods are coming from different countries?
    • How should the goods be stored and barcoded?
    • How much space do I require for warehouse?
    • I am sure several such questions must be haunting you while you think of starting your own fashion ecommerce brand.

     

    At YRC, our warehousing and logistics experts can help you devise a strategy for all of the above mentioned queries and much more.

    We design the layout of the Warehouse considering the inward, goods processing, software entry, barcoding, outward, goods return, scrap storage, goods stacking & much more.

    Logistics route plan is devised considering the manufacturer to your warehouse and from there to last mile delivery locations.

    UI & UX DESIGNING

    This Step involves 03 distinct parts:

    Part 1: Choosing the right Platform:

    From several platforms available in the market right from Shopify to magento, woocommerce, prestoshop, wordpress etc. you must choose the one that fits best for your business

    Part 2: UX Designing:

    “UX” denotes User Experience, which if put in simple language is building the functional requirements of the website.

    UX Designing includes designing the features required in the website, customer journey map, website features, the browsing features, navigation features, ecommerce order management process flow, checkout cart features, catalogue management, ecommerce payment system, cross selling features & much more.

    “As per statistics, 68% of the customers abandon the carts before payment”

    An interesting UX ensures the customer sticks on to the website for a longer time.

    Part 3: UI Designing:

    UI stands for User Interface, which means designing the look and feel of the website. UI includes using the right colours, elements and the entire aesthetics of the website.

    A good User Interface ensures the user completes the task that he has come for. It navigates the user through the journey of the brand in the simplest but most effective way.

    The UX designer maps out the bare bones of the user journey; the UI designer then fills it in with visual and interactive elements.

    If User experience is the bare bone, user interface wraps it up with an attractive cape.

    At YRC, our team if experts can help you develop the entire User Journey to ensure it is engaging!

    SAMPLING & PRODUCTION

    This step follows the “Designing” Phase, whether you have an in-house design team, freelance designers or an outsourced design company. It is one of the most exciting phases, as here you see your designs turning into products & your ideas turning into reality.

    In most start-up cases, production is outsourced i.e. brands tie-up with the established manufacturers/ job-workers to get their products manufactured.

    Sampling involves multiple 04 Stages, Fit-Sample, Prototype Sample, Pre-Production Sample & the Production Sample.

    Prototype Sample is the first sample provided to the buyer. It can be in any fabric/ colour. This sample is just to understand whether the product design looks equally great in reality.

    Fit Sample, as the name suggests is prepared to check the fit of the garment i.e. the various sizes, length, width etc.

    Pre-production is made by the actual production line. Here the stitching quality and other aspects related to manufacturing are checked. This is the last stage where rejection can be accepted.

    Production Sample is made before the production which is the replica of what is going to be finally produced.

    Once you are through with all this, you are good to go ahead & get your goods manufactured.

    PRODUCT DESIGNING / SOURCING

    Product Designing or Sourcing is the heart of the Ecommerce Fashion Brand.

    Product Designing / Sourcing can be done in several ways, as follows:

    • In-house Design Team
    • Freelance Designers
    • Outsourced Design Team
    • Ready Product Sourcing (From Manufacturer or Wholesaler)

    At YRC, we evaluate your business strategy & business model to arrive at the decision, which of the above ways would be best-fit for your business. In certain cases, product sourcing may be a combination of the above.

    These are the people who are going to build your brand! Whether they are the designers or merchandiser, your brand look is going to be in their hands.

    If you are designing each garment from the scratch, the sourcing would play crucial role in developing design identity of your brand.

    Sourcing includes fabric, trims, lining & all the raw material required to build the garment.

    BRANDING

    Branding is the “Look of the Brand”, right from logo to tagline, the colours used, the brand story, the brand communications on social media, the packaging & all the other aspects which speak directly or indirectly to the customers. Branding constitutes the look & feel of the brand & hence must be thoughtfully planned to match with the product that we are selling.

    Branding must appeal to our target audience. Example : A golden colour logo depicting finesse, art, richness, premium, however beautiful it may be individually cannot go with a brand selling affordable kids wear products. So, your logo must be in-line with your brand positioning, whether you are an expensive brand or a luxury brand or a value for money brand, it must be depicted from your “Branding”.

    It is an integral part to attract the target audience.

    ORGANOGRAMS & SOP’s

    Organogram is the “HR Blueprint” of the business which is created at the onset, to map out the team required across each function at various stages of the business. At the launch, only key people need to be got on board to ensure the project gets started & at this stage, all of them need to multi-task. Similarly, certain financial as well as operational goals are set for addition of the further team. Example, for the operations team, we hire 1 operations manager during the pre-launch phase & we add 1 more only when the business kicks-off & we reach a volume of selling more than 1000 pcs/ month or a turnover of more than 0.1 million USD.

    SOPs are Standard Operating Procedures, a bible to run the entire organization right from Sales, Purchase, HR, Order receiving to Order fulfilment, Inventory Management, Accounts, Warehouse, Logistics, Supply Chain, Production & all the other relevant functions for the business. Business must be organized from its first day of operations; only then the tasks can be delegated.

    At YRC, we design the organization structure, the processes, and approximate time taken to execute each process, job profile of every member within the organization, their KRAs, KPIs & the Reporting Structure.

    CRITICAL PATHWAY

    Critical Pathway Analysis (CPA), is a project management technique which cannot be overlooked while launching an ecommerce fashion brand. Brand launch process is cumbersome with multiple inter-dependent & time-bound tasks involved, which need to be tracked to ensure the project remains on track.

    CPA outlines key tasks across the project, their turnaround time (TAT) & the dependencies of tasks upon each other. It identifies the sequence of tasks, their interdependent steps from inception to completion, their criticalities, and their dates of onset, target dates of completion along with the key responsible person for the respective activities. Critical Pathway helps in understanding the unimportant & not urgent tasks which may jeopardize the execution of the project because of an unexpected snag! It also maps out the potential bottlenecks which might be posed because of the dependencies of tasks upon each other & cases where the next task cannot be commenced before the completion of the previous one.

    CPA detects the minimum & the maximum time involvement of a particular individual or team to execute the task, thereby arriving at the overall deadlines associated with the project.

    At Your Retail Coach, we design the Critical Pathway & review it periodically to ensure the project is on track & the progress is measurable.

    BUSINESS STRATEGY & BUSINESS PLAN

    Business Strategy includes the vision, mission, goals, business model, business plan & strategy for all the functions within the organization.

    Business Strategy is a well-defined plan that outlines who, what, where, why, how & when for the company; for example, who would be the target market, how to attract the target audience, when to launch new products, where to operate from, how to handle competitors, what would be the USP, what would be long term goal of the organization & several other answers to the 5Ws of Strategy.

    Business Strategy aligns the organization towards a common goal. Business SWOT helps company to identify & overcome their weaknesses & focus to sharpen the strengths. Business strategy forecasts future risks and helps business in building skillsets to overcome the potential threats.

    YRC’s Business Plan focuses on creating a “Blueprint” of the business, thereby deriving the feasibility of the concept & gauge whether the opportunity is lucrative to invest time, energy & effort. Business Plan creates cash flow understanding i.e. building inflow & outflow cash projections from Week zero to week 60 i.e. 05 year projection. Business Plan calculates the capital investment, operating costs, one-time costs, recurring costs & all the other numbers relevant to obtain the breakeven sales, return on investment, return on capital, internal rate of return & several other ratios. Business Plan is also one of the important requirements if you are targeting the “Investor Route”. Fund raising becomes extremely transparent & channelized. With business plan panned out clearly, the business will know until what point must it be stretched & where to stop, which reduces the probability of unplanned investments.

    MARKET RESEARCH

    Starting the concept of Ecommerce Fashion brand with Market Research ensures we get detailed understanding of the industry & this research report also acts as a social confirmation for your concept. Market Research helps in understanding the target locations, their population, potential online buyers for your product, competitors for each category, and top selling products of the competitors, competitors’ price range, offers & their responses & much more. Market Research helps in thorough understanding of your brand position as compared to our competitors. It helps in identifying gaps in the market, in your category along with the scope of the said product in the desired market. This will help in validation of your concept & prevents you from making the same mistakes as your fellow brands, eventually saving your time, energy & efforts. This phase is also a make or a break phase, as the market research study may at-times come up with some eye-popping numbers & statistics which might compel you to re-think on your product or category that you are planning to sell or alter your entire concept itself!! Market Research Reports analyse the competitors’ webstore for their traffic, conversion & sales. This is extremely valuable information to derive our inventory budgets & projections, which takes us to our next phase.