SOPs for Customer Service SOPs for Customer Service Customer service is an essential component of an organization, rather than treating it as a cost centre, it must be viewed as a competitive differentiator for revenue retention and generation. This only happens when...
Dark Supermarket Business Model Dark Supermarket Consulting ‘Dark supermarket’ is an amalgamation of retail and eCommerce. These retail businesses sell and deliver to customers via the eCommerce model. Physically, these dark supermarkets exist in the form of...
Sustainable E-commerce Business Model Sustainable E-commerce Business Model How can you make a Sustainable E-commerce Brand There is no doubt that e-commerce has made shopping easier with the convenience of shopping from the comforts of home. But, with time it has...
One of the foundational aims of any businesses employing processes to create products or services is consistency. This can be hindered by members of a team producing different outcomes according to their perspectives and abilities. Such a scenario is neither desirable...
Reading Time: About 4 Minutes The restaurant industry has been one of the worst-hit industries from the COVID-19 pandemic. The restaurant industry in India is estimated at INR 4.2 lakh crores with the share of the organized market at 35%. The drop in sales witnessed...
B2B eCommerce Consulting B2B eCommerce Consulting What is B2B eCommerce? B2B is a business transaction model where trading or commerce takes place between two business entities. If such buying and selling take place using the internet, it qualifies to be called B2B...
