Retail 101 Training

Why has training become important in retail?

Customer service in retail

Today, customers are highly informed about products, brands, services and support systems, technologies, pricing, environmental concerns, etc. Of all, they expect retail brands and businesses to be sincere. It has become important to gauge, with increasing accuracy, how the target segment perceives the brand and what their expectations are in terms of services and experiences rendered throughout the shopping journey.

Insightful understanding of products and services

Whether it is packaged drinking water or investment services, managers of a retail enterprise should be well aware of the products and services they are dealing with. This understanding goes a long way in contributing ideas and suggestions for product development, improving user experience, formulating better CX strategies, mapping the right shopping journey, identifying the best-fit IT solutions, etc.

Handling customer complaints

Successful entrepreneurs and businessmen do not see customer complaints as a burden but as an opportunity to serve better. Not only do you have to develop the process for complaint resolution but also impart training to your managers on the sensitivities and expectations associated with grievance resolution.

Understanding the retail value chain

If your managers do not accurately understand the working of the value chain of your retail enterprise, they will end up making wrong decisions for your business. This could disrupt the entire value chain and worse, adversely affect product and customer experience.

Awareness of trends and developments in the field of retail

In bringing transformative changes, if the roles of the managers are limited to the routine duties and responsibilities, the chances of any out-of-the-box thinking get shrunk. That is why training and development programs that give them exposure to new trends and developments in retail are important.

Digital Retail

From something as simple as providing card or UPI payment during check out at brick and mortar stores to becoming a full-fledged eCommerce enterprise, conventional retail is quickly embracing digital retail. It is beneficial for a retail enterprise when its managers carry a sound knowledge and understanding of retail digital technologies.

ECommerce

The eCommerce channel is one of the biggest competitive threats to traditional retailing. The latter must know about eCommerce for two reasons – to compete effectively against it and to start building the foundation of embracing eCommerce.

Understanding of emerging retail concepts and terminologies

Both new and experienced managers need some kind of periodical refresher training to learn and rediscover concepts and terminologies that they may have forgotten because of lesser use or are new to them.

Retail 101 Training

What it is

Retail 101 Training is a training and development service package designed by YRC for retail businesses that seek to train and develop the competencies of their managers in managing the operations and growth and development of the business. The service is also intended for the developers, team leaders and managers of IT companies so that they could improve their applied understanding of retail-IT requirements and solutions.

Whom it is for

How the training programs are designed

Why YRC?

YRC is a boutique retail and eCommerce consulting brand with over ten years of experience. During this period, we have worked with more than 500 clients in more than twenty verticals. As an emerging global brand, we persistently endeavour to raise the quality of our services that helps us keep up with the industry standards.

In Retail 101 Training, the service design and delivery are carried out by a team of expert and experienced retail business training professionals. With this service package, we seek to make the best retail training programs easily available and accessible to all retail enterprises from across the world.

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