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    Process Automation Training

    1. OUTLINE

    Process automation is a feature of intelligent process automation (ipa) that describes logic driven robots executing pre-programmed rules on mostly structured data. Process automation takes productivity optimization to the next level by redefining work and reassigning employees to execute higher- value activities. Process bots are capable of independently performing simple human-like functions such as interpreting, deciding, acting and learning.

    Process automation is the application of technology that gives access to employees in corporate sector to configure software or a “robot” to interpret existing applications for processing a transaction, manipulating data, prompting responses, and communicating with many other digital systems.

    Process automation training helps the intended audience to acquire skills in patented robotics process automation technology that is mainly capable of automating virtually, the complex business process. It mainly helps the companies to achieve process consistency across a team, department, division or else enterprise by automating and managing workflows, process and tasks etc.

    2. WHO MUST ATTEND?

    • Business Analysts
    • Business Process Management Employees
    • IT Professionals
    • Blockchain & AI Enthusiast
    • Working professionals
    • Business Intelligence professionals
    • Senior Organisation Leaders
    • Consultants looking to understand Blockchain & AI for their clients
    • Aspirants aiming for a career in the prospective field

    3. INCLUSIONS

    Use of AI technology

    • Save time and money by automating routine processes and tasks
    • Increase productivity and operational efficiencies
    • Make faster business decisions based on outputs from cognitive technologies
    • Avoid mistakes and ‘human error’, provided that smart systems are set up properly
    • Use insight to predict customer preferences and offer them better, personalised experience
    • Mine vast amount of data to generate quality leads and grow your customer base
    • Achieve cost savings, by optimizing your business, your workforce or your products
    • Increase revenue by identifying and maximizing sales opportunities
    • Grow expertise by enabling analysis and offering intelligent advice and support

    Use of blockchain technology

    It’s the technology that underpins digital currencies and ensures that all transactions are properly conducted and recorded. But what is stored on the blockchain need not be just a monetary unit – it can be put to all kinds of other interesting uses.

    • This is a core concept and benefit of blockchain. There is no need for a trusted third party or intermediary to validate transactions; instead a consensus mechanism is used to agree on the validity of transactions.
    • Transparency and trust -as blockchain are shared and everyone can see what is on the blockchain, this allows the system to be transparent and as a result trust is established. This is more relevant in scenarios such as the disbursement of funds or benefits where personal discretion should be restricted.
    • Immutability -once the data has been written into the blockchain, it is extremely difficult to change it back. It is not truly immutable but, due to the fact that changing data is extremely difficult and almost impossible; this is seen as a benefit to maintaining an immutable ledger of transactions.
    • High availability- as the system is based on thousands of nodes in a peer-to-peer network, and the data is replicated and updated on each and every node, the system becomes highly available. Even if nodes leave the network or become inaccessible, the network as a whole continues to work, thus making it highly available.
    • Highly secure -all transactions on a blockchain are cryptographically secured and provide integrity.
    • Cost saving -as no third party or clearing houses are required in the blockchain model, this can massively eliminate overhead costs in the form of fees that are paid to clearing houses or trusted third parties.

    Uses of Process Automation BOT:
    Business Process Management:

    Excellence in business process management can be achieved by developing and implementing standard operating procedures (SOPs) for organization. Standard operating procedures are a set of instructions that address the who, what, where, why and when of an activity. Sop defines the responsibilities, authorities and reporting structures for every hierarchy within the organisation.

    Operational Risk Score Analysis

    One of the key features of obizcoin bot is its operational risk score analysis obtained by unique risk score algorithm, which is a comprehensive score of businesses which shall be helpful for SMEs, startups and investors to find the following,

    • Degree of process implementation within the organization,
    • Measure the team performance across the organization
    • Organization’s strengths & weaknesses

    Third Party Services

    One of the major beneficiaries of obizcoin bot would be business process consultants. Obizcoin decentralized application shall act as a platform for consultants to deliver their services. They will benefit by developing their client processes on this DApp.

    BOT shall act as your virtual CEO!

    The task of formulating and effectively executing an organization’s strategy in a fast-moving global economy has become increasingly difficult. The accelerated rate of technological change, increased global competition and a more sophisticated customer base have combined to challenge senior leaders to rethink their business models, techniques, and tools in favor of faster, more responsive approaches.

    4. BENEFITS & TAKEAWAY

    Benefits of Process Automation in Business

    Planning

    Good business planning will steer the organization in the proper direction. This includes mission and vision statements, a good marketing plan, cost planning, and strengths, weaknesses and competitor analysis. Most SMEs fail because their plans are sales-oriented. Effective business planning should meet customers’ needs. The more a business develops, the more attention its management needs to pay to planning.

    Cashflow management

    There are various reasons why businesses experience cash management problems. A few factors that affect SMEs & startups are slow-moving or excessive stocks, overly generous credit terms, and cash wasted on unprofitable products and services. It is vitally important for SME owners to keep a check on some basic accounting disciplines, such as budgeting, profit and loss, and break-even analysis, to remain sustainable.

    Cost effective

    It has been estimated that using robotics cuts operational costs by as much as 25-50%. Robots can operate 24/7 and take no vacation, when compared to humans, who work 8/5 and have a pre-fixed number of annual leaves each year. Having robots take over some of the manually intensive work from humans could result in visible gains for the business. Automation can help you recover the cost within a short time span and from then on, it is all only about gains!

    Accuracy & Quality

    Process automation offers improved services to processes that have a high probability of human error, thereby increasing accuracy. Robots are reliable, and consistent and do not whine when expected to work tirelessly. They also reduce the cases of re-works and improve the output quality, drastically. The best part here is that robots follow all rules to the dot, thereby producing 100% accuracy in the process results and let’s not forget what adds more sweetness to this deal – the fast implementation of this technology. Process automation optimizes capabilities that multiply the organizational capacity.

    Consistency

    Robotics is a safe, non-invasive technology that doesn’t interfere with the inherent systems and provides perfect consistency in performing the activities across the board, each time and every time.

    Improved Analytics

    Having access to error free, accurate data from various sources would improve the quality of analytics in the process. This leads to better decision making and overall, to the betterment of the process execution.

    Increased Employee Productivity

    Process automation ultimately facilitates humans and robots to do just what they excel at. As process automation frees the employees from their mundane tasks, they can focus more on client and customer interaction, relationship management and other such activities where humans naturally excel at. Having satisfied clients and customers only mean better business.

    Increased Customer Satisfaction

    Delivering better quality of work with high accuracy and improved customer/client interaction leads to increased customer and client satisfaction. This only adds to the goodwill of the business.

    Faster

    As bots are handling the execution here, a larger amount of work can be done in a relatively much shorter period. A faster delivery, coupled with accuracy becomes the norm with automation.

    Reconciliation from Multiple Systems

    Process automation makes the tallying of data and information from multiple systems possible which generates information that helps with the integration of processes.

    Versatility

    Process automation is applicable across industries and has the ability to perform a wide range of tasks. Any process that is rule based and can be defined and is repeatable makes an ideal automation candidate.

    Better IT Support and Management

    Process automation improves the operational quality of the service desk and monitors the network. This enables companies to handle short term spikes without have to recruit extra staff or train them.

    Execution

    A brilliant strategy, blockbuster product, or breakthrough technology can put you on the competitive map, but only solid execution can keep you there. You have to be able to deliver on your intent, which is the biggest challenge for startups and smes.

    Analysis

    Analysis predicts the consequences of a business function and process and gathers information needed to develop recovery strategies. Potential loss scenarios should be identified during a risk analysis & assessment. Analyzing and evaluating the impact of disasters on business provides recovery, prevention and mitigation strategies.

    PROCESS AUTOMATION

    The idea of having Ecommerce Consultants on-board from the beginning itself points towards reducing the involvement of the promoters in daily operations. Ecommerce Businesses willing to be a brand reaping profits & sustaining the competition must ensure that most of their processes should be automated. The more the manual intervention, the more would be the errors.

    In Ecommerce business, you get only 1 chance to impress the customer & if you mess up there, you lose the customer for long.

    Process automation in respect to all the activities pertaining to customers from order receiving to order fulfilment is a must for a seamless experience for the customers.

    Task Management is another grey area where most deadlines fail as 90% of the tasks are assigned manually & are forgotten, unheard, misunderstood or mistaken.

    YRC Team of Ecommerce Management Consultants helps to make maximum of the processes system-driven to ensure minimalistic manual intervention.

    VIDEOGRAPHY & PHOTOGRAPHY

    No matter how good your product is, the customer would know only if it looks good.

    Photography includes the following steps:

    • Cataloguing your products
    • Cataloguing your images
    • Backup your images (A few cloud storage solutions include Dropbox, Google Drive, Bitcasa, Apple’s Cloud Storage etc.)
    • Choose the right camera & lens (You may also outsource the photography to a third party agency)

    DIGITAL MARKETING

    Digital Marketing includes SEO & SMM. SEO i.e. Search Engine Optimization includes activities like back-linking, meta tags, blog-writing etc. to ensure your website ranks on the 1st page on Google Search.

    Next comes SMM i.e. “Social Media Marketing” which as the name suggests including promoting your products on all the social media sites, email marketing, influencer marketing & several other BTL activities.

    These activities are going to be recurring & would decide the traffic on the website, the conversions, whether the right target market is tapped, the likes, the views, the orders, the reviews & much more. YRCs Ecommerce Consultants create a budget for digital marketing right from pre-launch to launch & for each month thereafter.

    Building digital marketing strategies in coordination with the agency, selecting them to signing them off would be the role of YRC.

    This ensures seamless coordination, detailed interactions & desired execution as it is always advisable to work with a single agency than multiple of them.

    IT INTEGRATION

    Selection of the right software for smooth functioning of back-end operations right from production to webstore display would be suggested and integrated by YRC Team.

    YRC’s Team defines SOPs of Product Movement, maps it with the locations & people. They then create a blueprint of all the features required in the software & help in shortlisting & selection.

    IT Integration involves connecting your offline inventories with real-time online webstore so when a sale occurs, inventories get deducted real time across offline as well as online platforms.

    This helps in accurate inventory management, maintaining the MOQs, re-order levels & achieving the optimum inventory levels.

    Some popular software include unicommerce, viniculum for your front-end website management & Genisys for your entire back-end Purchase, Production, Accounting, Invoicing etc. management.

    WAREHOUSE & LOGISTICS PLANNING

    • How many cities or countries you wish to sell in?
    • Where should your Warehouse be located?
    • Should you have one warehouse in each country or city?
    • Should you be having your own delivery team in your base city?
    • Would the 3rd party vendors be reliable? What happens when they lose or misplace your product during delivery?
    • How should I manage the logistics if my goods are coming from different countries?
    • How should the goods be stored and barcoded?
    • How much space do I require for warehouse?
    • I am sure several such questions must be haunting you while you think of starting your own fashion ecommerce brand.

     

    At YRC, our warehousing and logistics experts can help you devise a strategy for all of the above mentioned queries and much more.

    We design the layout of the Warehouse considering the inward, goods processing, software entry, barcoding, outward, goods return, scrap storage, goods stacking & much more.

    Logistics route plan is devised considering the manufacturer to your warehouse and from there to last mile delivery locations.

    UI & UX DESIGNING

    This Step involves 03 distinct parts:

    Part 1: Choosing the right Platform:

    From several platforms available in the market right from Shopify to magento, woocommerce, prestoshop, wordpress etc. you must choose the one that fits best for your business

    Part 2: UX Designing:

    “UX” denotes User Experience, which if put in simple language is building the functional requirements of the website.

    UX Designing includes designing the features required in the website, customer journey map, website features, the browsing features, navigation features, ecommerce order management process flow, checkout cart features, catalogue management, ecommerce payment system, cross selling features & much more.

    “As per statistics, 68% of the customers abandon the carts before payment”

    An interesting UX ensures the customer sticks on to the website for a longer time.

    Part 3: UI Designing:

    UI stands for User Interface, which means designing the look and feel of the website. UI includes using the right colours, elements and the entire aesthetics of the website.

    A good User Interface ensures the user completes the task that he has come for. It navigates the user through the journey of the brand in the simplest but most effective way.

    The UX designer maps out the bare bones of the user journey; the UI designer then fills it in with visual and interactive elements.

    If User experience is the bare bone, user interface wraps it up with an attractive cape.

    At YRC, our team if experts can help you develop the entire User Journey to ensure it is engaging!

    SAMPLING & PRODUCTION

    This step follows the “Designing” Phase, whether you have an in-house design team, freelance designers or an outsourced design company. It is one of the most exciting phases, as here you see your designs turning into products & your ideas turning into reality.

    In most start-up cases, production is outsourced i.e. brands tie-up with the established manufacturers/ job-workers to get their products manufactured.

    Sampling involves multiple 04 Stages, Fit-Sample, Prototype Sample, Pre-Production Sample & the Production Sample.

    Prototype Sample is the first sample provided to the buyer. It can be in any fabric/ colour. This sample is just to understand whether the product design looks equally great in reality.

    Fit Sample, as the name suggests is prepared to check the fit of the garment i.e. the various sizes, length, width etc.

    Pre-production is made by the actual production line. Here the stitching quality and other aspects related to manufacturing are checked. This is the last stage where rejection can be accepted.

    Production Sample is made before the production which is the replica of what is going to be finally produced.

    Once you are through with all this, you are good to go ahead & get your goods manufactured.

    PRODUCT DESIGNING / SOURCING

    Product Designing or Sourcing is the heart of the Ecommerce Fashion Brand.

    Product Designing / Sourcing can be done in several ways, as follows:

    • In-house Design Team
    • Freelance Designers
    • Outsourced Design Team
    • Ready Product Sourcing (From Manufacturer or Wholesaler)

    At YRC, we evaluate your business strategy & business model to arrive at the decision, which of the above ways would be best-fit for your business. In certain cases, product sourcing may be a combination of the above.

    These are the people who are going to build your brand! Whether they are the designers or merchandiser, your brand look is going to be in their hands.

    If you are designing each garment from the scratch, the sourcing would play crucial role in developing design identity of your brand.

    Sourcing includes fabric, trims, lining & all the raw material required to build the garment.

    BRANDING

    Branding is the “Look of the Brand”, right from logo to tagline, the colours used, the brand story, the brand communications on social media, the packaging & all the other aspects which speak directly or indirectly to the customers. Branding constitutes the look & feel of the brand & hence must be thoughtfully planned to match with the product that we are selling.

    Branding must appeal to our target audience. Example : A golden colour logo depicting finesse, art, richness, premium, however beautiful it may be individually cannot go with a brand selling affordable kids wear products. So, your logo must be in-line with your brand positioning, whether you are an expensive brand or a luxury brand or a value for money brand, it must be depicted from your “Branding”.

    It is an integral part to attract the target audience.

    ORGANOGRAMS & SOP’s

    Organogram is the “HR Blueprint” of the business which is created at the onset, to map out the team required across each function at various stages of the business. At the launch, only key people need to be got on board to ensure the project gets started & at this stage, all of them need to multi-task. Similarly, certain financial as well as operational goals are set for addition of the further team. Example, for the operations team, we hire 1 operations manager during the pre-launch phase & we add 1 more only when the business kicks-off & we reach a volume of selling more than 1000 pcs/ month or a turnover of more than 0.1 million USD.

    SOPs are Standard Operating Procedures, a bible to run the entire organization right from Sales, Purchase, HR, Order receiving to Order fulfilment, Inventory Management, Accounts, Warehouse, Logistics, Supply Chain, Production & all the other relevant functions for the business. Business must be organized from its first day of operations; only then the tasks can be delegated.

    At YRC, we design the organization structure, the processes, and approximate time taken to execute each process, job profile of every member within the organization, their KRAs, KPIs & the Reporting Structure.

    CRITICAL PATHWAY

    Critical Pathway Analysis (CPA), is a project management technique which cannot be overlooked while launching an ecommerce fashion brand. Brand launch process is cumbersome with multiple inter-dependent & time-bound tasks involved, which need to be tracked to ensure the project remains on track.

    CPA outlines key tasks across the project, their turnaround time (TAT) & the dependencies of tasks upon each other. It identifies the sequence of tasks, their interdependent steps from inception to completion, their criticalities, and their dates of onset, target dates of completion along with the key responsible person for the respective activities. Critical Pathway helps in understanding the unimportant & not urgent tasks which may jeopardize the execution of the project because of an unexpected snag! It also maps out the potential bottlenecks which might be posed because of the dependencies of tasks upon each other & cases where the next task cannot be commenced before the completion of the previous one.

    CPA detects the minimum & the maximum time involvement of a particular individual or team to execute the task, thereby arriving at the overall deadlines associated with the project.

    At Your Retail Coach, we design the Critical Pathway & review it periodically to ensure the project is on track & the progress is measurable.

    BUSINESS STRATEGY & BUSINESS PLAN

    Business Strategy includes the vision, mission, goals, business model, business plan & strategy for all the functions within the organization.

    Business Strategy is a well-defined plan that outlines who, what, where, why, how & when for the company; for example, who would be the target market, how to attract the target audience, when to launch new products, where to operate from, how to handle competitors, what would be the USP, what would be long term goal of the organization & several other answers to the 5Ws of Strategy.

    Business Strategy aligns the organization towards a common goal. Business SWOT helps company to identify & overcome their weaknesses & focus to sharpen the strengths. Business strategy forecasts future risks and helps business in building skillsets to overcome the potential threats.

    YRC’s Business Plan focuses on creating a “Blueprint” of the business, thereby deriving the feasibility of the concept & gauge whether the opportunity is lucrative to invest time, energy & effort. Business Plan creates cash flow understanding i.e. building inflow & outflow cash projections from Week zero to week 60 i.e. 05 year projection. Business Plan calculates the capital investment, operating costs, one-time costs, recurring costs & all the other numbers relevant to obtain the breakeven sales, return on investment, return on capital, internal rate of return & several other ratios. Business Plan is also one of the important requirements if you are targeting the “Investor Route”. Fund raising becomes extremely transparent & channelized. With business plan panned out clearly, the business will know until what point must it be stretched & where to stop, which reduces the probability of unplanned investments.

    MARKET RESEARCH

    Starting the concept of Ecommerce Fashion brand with Market Research ensures we get detailed understanding of the industry & this research report also acts as a social confirmation for your concept. Market Research helps in understanding the target locations, their population, potential online buyers for your product, competitors for each category, and top selling products of the competitors, competitors’ price range, offers & their responses & much more. Market Research helps in thorough understanding of your brand position as compared to our competitors. It helps in identifying gaps in the market, in your category along with the scope of the said product in the desired market. This will help in validation of your concept & prevents you from making the same mistakes as your fellow brands, eventually saving your time, energy & efforts. This phase is also a make or a break phase, as the market research study may at-times come up with some eye-popping numbers & statistics which might compel you to re-think on your product or category that you are planning to sell or alter your entire concept itself!! Market Research Reports analyse the competitors’ webstore for their traffic, conversion & sales. This is extremely valuable information to derive our inventory budgets & projections, which takes us to our next phase.