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Shoppers Stop East Africa Case Study



Having 5+ stores across East Africa

Category : Furniture | Electronics

Presence : Across East Africa



  • Streamline operations of Retail Stores and Warehouse
  • Facing problems in stock reconciliation, right from purchase to sales
  • Looking at long term solution for inventory management,where they could get real-time inventory levels which were useful for procurement, maintaining MOQs and Inventory Audits


  • YRC identified the core strengths and weakness of the organization (SWOT Analysis) for all the departments of the organization
  • Defined SOPs for the entire organization right from Purchase, Accounts, HR, Sales, Warehouse, HR, IT, Security &Housekeeping, Customer Care, Tailoring etc.
  • Mapped all the processes incorporated in SOPs with their ERP to ensure minimum use of excel and word for reporting and other operations
  • Trained and empowered the entire middle and top level management to adapt to the new way of working•Designed “Franchise Model” for rapid expansion of the brand.


  • SOPs defined are successfully integrated with their ERP Systems.
  • Analysis | Strategy | SOP Development | Train the implementation Team
  • IT Integration
  • Turn Around Time : 11 Months
  • Testimonial :

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