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Maruti Suzuki Dealership Automobile Case Study

COMPANY

MARUTI SUZUKI-DEALER

Having 03 dealerships in Pune, India

Category: Automobile

Presence : Across Pune, India

 

CHALLENGES

  • SOPs were well-defined but not implemented.
  • CEO wanted to get free from daily operations and concentrated on business development.
  • The sales team was not motivated & they wanted to create strategies to keep them motivated.
  • The operations team also needed to be aligned to work as per SOPs and generate appropriate reports as required, in the process flow.

YRC SOLUTION

  • YRC imparted Training to their team on SOPs.
  • YRC devised an incentive strategy to keep the staff motivated
  • YRC implemented performance analysis for every employee which ensured raise in the bar of service standards as well as the quality of work.

IMPACT

  • Better Team Management
  • MIS Reporting on time
  • SOPs were followed while executing every process
  • Staff was motivated
  • Increased sense of responsibility amongst the staff
  • Turn Around Time :02Months

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