JB Group Case Study

About the Company

JB Group is a multi-brand sports retail brand in South Africa.
The company has 30+ stores across South Africa under various brands.

Challenges

• Wanted to develop Standard Operating Procedures (SOPs) across all core departments i.e Merchandising, Store operations, HR, Warehouse, Procurement, Customer Service

• Wanted to find gaps within the As-Is Process

• Wanted to define the loyalty program terms and schemes

• Wanted suggestions based upon industry best practices

YRC Solution

• YRC team designed the SOPs across all the core functions 

• Clearly defined the roles & responsibilities of respective department team members within all the processes

• Designed the Loyalty Program

Impact

• Eliminating the Gaps within processes became easy and fast

• Rolling out SOPs became easy across multiple stores

To refer to other clients’ testimonials https://www.youtube.com/@MindAMendgroup

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