Callisto Elements Case Study

COMPANY

Callisto Elements (in association with Alsorg) is a luxury furniture brand with manufacturing facility that provides modern living contemporary lifestyle designs. By blending a distinctive fusion of premium materials and precise craftsmanship, they offer a range of options. Operates 05 furniture experience centres and is expanding. 

CHALLENGES

• Wanted to develop Standard Operating Procedures (SOPs) across all core departments i.e Experience centre, HR, Procurement, After Sales Service, etc
• Wanted to find gaps within the As-Is Process
• Wanted to develop franchise business model 
• Wanted to develop incentive plan for sales team at the experience centres

YRC SOLUTION

• YRC team designed the SOPs across all the core functions 
• Clearly defined the roles & responsibilities of respective department team members within all the processes at experience centre
• Developed Franchise Operations Manuals 
• Developed Franchise Model including: Franchise Business Plan and Franchise Agreement
• Developed Franchise Agreement

IMPACT

• Eliminating the Gaps within processes became easy and fast
• Rolling out SOPs became easy across all experience centres
• Incentive plan rolled out within sales team 
• Founder could focus more towards business growth rather than daily operations
• Expanded from 02 store to 05 stores within 02 years after SOP Implementation

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