About Us
TEAMWORK MAKES THE DREAM WORK
Your Retail Coach (YRC) operates under Mind-A-Mend, the parent organisation that leads and governs all group-wide technology, infrastructure, and process-governance initiatives. Mind-A-Mend’s capabilities in smart infrastructure, intelligent monitoring, AI-driven governance, and enterprise process frameworks form the structural foundation supporting YRC functions as an independently managed brand under its umbrella.
Mind-A-Mend is a technology company serving governments and large infrastructure operators with systems designed to bring order, efficiency, and governance to complex environments.
We focus on creating structured, well-managed, and intelligently monitored spaces where organisations can operate with clarity, consistency, and control.
Our core capability is the deployment of integrated smart-sensor ecosystems connected to unified, real-time monitoring dashboards. These solutions give institutions complete visibility across public buildings, campuses, industrial facilities, and civic infrastructure. With a portfolio spanning smoke and vape detection, occupancy tracking, magnetic door monitoring, water leakage sensing, level sensing, indoor air quality monitoring, and energy-efficient HVAC and lighting controls, we enable safer, more efficient, and fully governed operational environments.
Building on this foundation, we integrate AI Vision platforms that elevate traditional CCTV networks into intelligent surveillance systems capable of identifying anomalies, unsafe behaviour, intrusions, and non-compliance in real time. This strengthens situational awareness and enhances organisational oversight across large infrastructure spaces.
As licensed SAP Signavio implementation partners, we help institutions establish enterprise-grade process architecture and governance frameworks—ensuring workflows, approvals, and operations function with transparency, accountability, and discipline.
Our consulting arm drives organisational excellence, delivering SOPs and structured process frameworks that create consistency, reduce operational variance, and ensure every function operates in alignment with defined standards and governance models.
Mind-A-Mend stands at the intersection of smart infrastructure, intelligent surveillance, and structured process governance—empowering public-sector organisations to operate in a more organised, efficient, and well-governed manner as they scale.
Our Vision
Your Retail Coach is dedicated to being a trusted growth partner, delivering the best possible service and management solutions not only for our clients but for the entire retail industry.
Our Mission
Our proud history, passion, commitment and expertise, drives our company and staff to be an asset for your business. With our “Service Never Rests” attitude, we provide the highest level of commitment and focus on the relationships that matter most – those between us & our clients. On a bird eye view, we strive hard to convert the unorganized Indian Retail, which is more than 90% today to 75% by the end of 2020.
About Our Team
Nikhil Agarwal
Chief Operations Officer
A calm & composed personality! He has accomplished his MBA (International Business & Finance) from United Kingdom. “SOP” as a service was his brain child. His studies gave us the confidence of developing SOPs & since then he has mastered the art. His patience and perseverance help us deal with the most complicated operations and his positive attitude gives us the far-sightedness. In all, technically challenging enough to make YRC the first choice for our “SOP Designing” services.
Dr. Rupal Shah Agarwal
Chief Strategy Officer
She is the one with a magnetic charisma inspiring devotion in others. She is a proud homeopath by qualification. Being people’s person, she has always loved understanding the psychology & behaviors of individuals around her. Being quick & confident, she has the pace to drive everybody in the organization. Her “Everything is possible” attitude helps the organization achieve the impossible. With her straightforward approach, she aims towards augmenting the organizational growth.
Varun Shah
Chief Finance Officer
You can grab his attention the moment you talk about “Warren Buffet”. His analytic skills help us evaluate the best amongst the worst bets. He knows “What not to do” with money which is an eye-opener for our clients. Numbers being his first best friend, he manages the number game right from evaluation to valuation.
Our Values
Service Excellence
Service excellence is more than what we provide, it’s how we think and how we act. It’s more than just fixing a problem; it is prompt responses, consistent communication, quality information, and a focus on providing a superior customer experience each and every time.
Teamwork
Together everyone achieves more. We support productive teams that share common goals, a common vision and work in an unselfish manner. As a team, we are driven by collaboration, respect, communication and accountability while recognizing that everyone has their own unique role that must be respected and appreciated.
Innovation
Innovation is about bringing ideas to life. We recognize innovation by providing innovative services & solutions which increase the efficiency, productivity, and quality. The needs of our clients and the marketplace foster our “Think Tank” continuously & we ensure our solutions bring value to our clients in the ever changing market scenario.
Organizational Integrity
We are an organization that lives true to our commitment of integrity and trust. We believe, “To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity”. We follow the same thoroughly by providing consistently superior results with humility.