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P N Gadgil Jewellers Case Study

COMPANY

P. N. GADGIL JEWELLERS PVT. LTD.

Having 35+ stores across the globe

Category :Jewellers (Silver | Gold | Diamond)

www.pngadgil.com

Presence : India | UAE | USA

 

CHALLENGES

  • Looking to Standardize their HR Processes for on-boarding,hand-holding and the entire life cycle of the employee.
  • Wanting to implement the entire performance appraisal system across the organization
  • Define an Audit System to review the tangible as well as non-tangible parameters for accurate performance analysis
  • Upgrade the skill sets of the employees from top to the bottom level
  • Regular service audits to keep a check on the service provided by the employees to the customers

YRC SOLUTION

  • Developed SOPs for HR Department, consisting of
    • Organization Structuring
    • Job Profile & KRAs
    • Mapped KPIs for Performance Analysis
    • Defined Methodology & Parameters for Appraisal for the entire organization
    • Standardize processes for entire employee life cycle;from joining to exit
  • Successfully implemented Performance Appraisal for 1000+employees
  • Conducted Mystery Shopping periodically to ensure excellent service standards

IMPACT

  • SOPs defined are successfully implemented across the organisation
  • We associated with PNG in 2012, when they were just 04stores; today they have 35+ stores across Asia, UAE and USA
  • Turn Around Time : 09 Months & still associated with the client for recurring services like Training & Audits
  • Testimonial: https://yourretailcoach.in/wp-content/uploads/2016/12/PNG.jpg

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