M B Ashtekar Jewellers Case Study
About the Company
JB Group is a multi-brand sports retail brand in South Africa.
The company has 30+ stores across South Africa under various brands.
Wanted to develop Standard Operating Procedures (SOPs) across all core departments i.e Merchandising, Store operations, HR, Warehouse, Procurement, Customer Service
Wanted to find gaps within the As-Is Process
Wanted to define the loyalty program terms and schemes
Wanted suggestions based upon industry best practices
YRC team designed the SOPs across all the core functions
Clearly defined the roles & responsibilities of respective department team members within all the processes
Designed the Loyalty Program
Eliminating the Gaps within processes became easy and fast
Rolling out SOPs became easy across multiple stores
To refer to other clients’ testimonials https://www.youtube.com/@MindAMendgroup
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